Returns Policy
Cancellation Policy
  • Any products ordered by Enquiry, (specific order for Customer) from Hippo Stores’ display or catalogue range are non-cancellable
  • All products apart from these, can be cancelled before dispatch
  • Once dispatched, orders cannot be cancelled
Easy Returns Policy
Conditions for return
  • Goods where packaging has been tampered with will not be accepted for returns
  • The returned products/ SKUs should be in original condition of dispatch, i.e. complete with all parts that it was sold with
  • All returns will be accepted in case of supplier issues of in transit damage, incorrect SKU dispatch or expired products
  • Customized or bulk Orders will not be accepted for return
  • Goods sold under certain scheme/ promotions will not be accepted for return
  • Cement and Steel products are non-returnable
  • Please refer to detailed categorywise return conditions.
TimeframeMode of Refund
  • Refund will be in the form of Credit Notes which will be valid for 1 year
Reverse Logistics Charges
  • In case of any issues of return related to in transit damage, incorrect SKU dispatch or expired products (Supply Side Issues), Hippo Stores will bear the reverse logistics charges
  • For Customer Related Issues (wherever Returns are accepted), customer will bear the reverse logistics charges

Detailed Categorywise Returns policy

Supply Side Issues - In case of any issues of return related to in transit damage, incorrect SKU dispatch or expired products

Customer Related Issues - Excess quantity ordered or change in order

Returns Accepted (Yes / No), Timeline (Days from Delivery), within which return is accepted
Tiles & Flooring
Supply Side Issues
tick Yes, 2 Days
Customer Side Issues
tick Yes, 21 Days
* Partial returns will not be accepted
** Upto 2% breakage based on material value of Tiles to be borne by the Customer
Sanitary & Bath Fittings (Non Plumbing)
Supply Side Issues - Transit Damage
tick Yes, At time of delivery
Supply Side Issues - Others
tick Yes, 2 Days
Customer Side Issues
tick Yes, 21 Days
* Partial returns will not be accepted
Electrical & Lighting (wires, switches / switchgears /plugs , lights, fans)
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
tick Yes, 21 Days
* Partial returns will be accepted
Hardware
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
tick Yes, 21 Days
* Partial returns will be accepted
Paints & Surface Care
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
cross No
* Partial returns will not be accepted
Wooden Material
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
cross No
* Partial returns will not be accepted
* Cement & Steel products are non-returnable