Frequently asked questions (FAQs)
What is Hippo Stores?

Hippo Stores is India’s Largest Building Products Platform. We sell more than 50,000 products required for completing any construction project. We have wholesale pricing throughout the year for our business members.

What information and documents are needed for business member registration?

Business members need to provide basic business information like company name, address and a Valid GSTIN or PAN or Any other business license. Apart from this the owner contact details are required.

Are there any charges for business member registration?

Registration is free of cost.

How can I place an order?

We recommend that you visit our stores to see the full merchandise and order the products from there. However, you will be able to order the products from your mobile phone using our user friendly app.

Business members will also have a dedicated account manager who will help in ordering on their behalf. Finally, you will be able to call our call center in case you need further help.

Who will cover the guarantee and warranty of the product?

The manufacturer will cover the guarantee and warranty of the product. For detailed conditions related to warranty, However, you will have our customer service desk and call center to help you in-case you face any issues.

Will you have a minimum order quantity for placing an order?

For most products the order will be placed in single quantities. However, for some products the minimum order quantity will be mentioned along with product details.

Will I be able to cancel my order?

Yes, you can cancel your order before dispatch. Once your order has been dispatched, then the order cannot be cancelled.

Will you take returns and do replacements?

Yes, we will be taking returns and offer replacement as per our returns policy which you will be able to view before ordering any product.

What are the charges for delivery?

Based on the location, type of product and order value, the delivery charge will be calculated and displayed on cart page before you place order. There is a delivery charge of minimum Rs.250 per invoice.

How will I know about delivery dates?

Expected delivery dates will be displayed on cart page before you place order. On the date of delivery, you will be notified by SMS message.